Contact information
Contact Information Policy
Contact Information Policy
1. Purpose
RONluxuryfashion is committed to protecting the privacy and personal contact information of our customers, suppliers, partners, and staff.
This policy ensures that all contact details are collected, stored, and used securely and in line with the UK General Data Protection Regulation and the Data Protection Act 2018.
2. Scope
This policy applies to:
• Customers (online and in-person)
• Brand partners and suppliers
• Marketing subscribers
• Event attendees
3. What Contact Information We Collect
RONluxuryfashion may collect the following details:
• Full name
• Billing and delivery address
• Email address
• Telephone number
• Social media handles (if provided)
• Emergency contact details (for staff only)
We only collect information necessary to provide our services or conduct business operations.
4. How We Collect Information
Contact information may be collected through:
• Online purchases (website or social platforms)
• Newsletter sign-ups
• Customer service enquiries
• Event registrations
Customers are informed why their information is being collected and how it will be used at the point of collection.
5. How We Use Contact Information
RONluxuryfashion will use contact details only for legitimate business purposes, including:
• Processing and delivering orders
• Communicating order updates
• Handling returns or enquiries
• Sending marketing communications (where consent has been given)
• Business communications with suppliers and partners
We do not sell or share customer contact information with third parties for marketing purposes.
6. Storage and Security
Customer data is stored on secure, password-protected systems.
Payment information is processed through secure, compliant payment providers.
Access to contact information is restricted to authorised personnel only.
Paper documents (if any) are kept securely and disposed of safely when no longer needed.
7. Marketing Communications
Marketing emails or messages are only sent where consent has been given.
Customers can unsubscribe at any time using the unsubscribe link or by contacting us directly.
8. Accuracy of Information
Customers and staff are encouraged to inform RONluxuryfashion of any changes to their contact details to ensure accurate communication and delivery.
9. Data Retention
Contact information will only be retained for as long as necessary to:
Fulfil orders
Meet legal or tax obligations
Maintain business records
After this period, information will be securely deleted.
10. Data Breaches
Any suspected data breach will be investigated immediately. Where required, relevant authorities and affected individuals will be notified in line with legal requirements.
11. Responsibility
All employees of RONluxuryfashion are responsible for following this policy. Failure to comply may result in disciplinary action.